One-Stop, One-Call Customer Care

At Segovia, we understand that without superior service, all the advanced technology in the world doesn’t mean much. We also recognize that our customers’ mission—which is supporting the nation’s security at home and abroad—is vitally important. We take our responsibility in supporting that mission very seriously. That’s why we have developed Segovia One-Stop, One-Call Customer Care.

Segovia One-Stop, One-Call Customer Care means:

• Proactive Network Management. Our goal is to minimize problems through ongoing network and product/service management.
  
• Single Point of Contact. Many service providers force users to seek help from multiple sources depending on the type of problem. The result: confusion, frustration, wasted effort, and extended downtime. Segovia’s end-to-end managed network solution is different. You only have one number to dial. No matter what type of help is needed, a single phone call is all you need to reach the appropriate expert.
  
• Rapid Resolution.When a problem is identified, our trained customer-care professionals give it immediate attention and strive to resolve it quickly and completely on the first call. When this is not possible, we escalate the problem efficiently through our multilevel support network. This customer-focused teamwork is the key to meeting performance goals and customer satisfaction.

Segovia Customer Care Resources include:

• Our state-of-the-art Network Operations Security Center (NOSC) operates 24/7/365.
• We provide a multilevel support network that includes project management, customer care, and engineering.
• We use proven automated support tools, such as network monitoring, call management, and tracking ticket systems.