Multilevel Support Network

Superior Service Requires Superior People

At Segovia, customer care isn’t just a part of our business plan—it is our business plan. That’s why we commit senior engineers and highly trained service professionals to meet your unique requirements every step of the way. From system set up to ongoing support to service expansion, our professional staff is dedicated to delivering superior customer care. Our multilevel service network includes:

Program Management:
Segovia program managers are the customer’s primary liaison. From implementation, to ongoing project management, to weekly activity reports — Segovia program managers help ensure that customer accounts are properly managed and that all customer expectations are being met or exceeded.

Customer Care:
Segovia customer care professionals are your first line of support. Their goal is one-call resolution and they summon additional technical resources as necessary. Customer care also opens tracking tickets in order to manage the resolution of problems and requests for service.

Engineering:
Segovia engineering is comprised of experienced IT, RF, and IP engineers who lead the company’s R&D effort and provide specialized support as needed. They strive to ensure that the Segovia network provides superior infrastructure integrity and highly reliable performance.