Policy for Acceptable Use

1. Segovia customers and their customer sites are responsible for the activities of the customer base/representatives or end-users and, by accepting service from Segovia, agree to ensure that customers/representatives or end-users abide by this AUP as well as all other agreements in place, terms and conditions, as well as Segovia policies and procedures.

2. Enforcement of this Acceptable Use Policy (AUP) is at Segovia's sole discretion and applies to violations incurred at a Site level regardless or the origination of abuse from a specific IP address. High volume abuse over multiple IP addresses will trigger an escalated response from Segovia. Segovia does not issue service credits for any outages incurred through service disablement resulting from AUP violations.

3. The Segovia AUP ensures the responsible use of the Segovia network and its resources; preserves the privacy and security of Segovia and its customer networks; and, seeks to avoid practices which degrade the usability of the Segovia network. The AUP protects the image and reputation of Segovia as a responsible service provider by addressing security, reliability, and the privacy of Segovia's systems and network.

4. The provisions of this AUP are intended as guidelines and are not meant to be exhaustive.

5. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, is prohibited. Segovia reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill, network security and reliability, and the privacy of its subscribers or customers.

6. Complaints about customers/representatives or end-users of a Segovia customer will be reviewed by Segovia for action. If violations of Segovia’s AUP occur, Segovia reserves the right to terminate services with or take action to stop the offending customer from violating Segovia's AUP as Segovia deems appropriate, without notice.

7. Infractions related to Security Breaches and Denial of Service are prohibited and may result in immediate service termination including:

• Any "denial of service" attack, any attempt to breach authentication or security measures, any release of a virus or worm, or any unauthorized attempt to gain access to any other account, host, or network is prohibited.
• Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
• Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Segovia customers or end-users by any means or device is prohibited.

8. Infractions related to E-mail and Usenet News are prohibited and may result in immediate service termination including:

• Using any Segovia IP address to send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited e-mail (for example, by maintaining a spamvertised Web site)
• Segovia reserves the right in its sole discretion to determine whether duplicative or mass e-mail messages are "unsolicited." A complaint from the recipient is presumptive evidence that the message was unsolicited. Segovia has no obligation to refer complaints to the sender or to identify complaining parties.
• Conduct that directly or indirectly encourages, permits, or relies on spamming including failure to implement technical or administrative measures to prevent mass unsolicited e-mail, or providing spam "support services" such as e-mail drop boxes or sales of spamware.
• Commercial messages that are appropriate under the charter of a newsgroup or mailing list, or that are expressly solicited by the recipients, are permitted.
• Harassment or Illegal activity and conduct in connection with e-mail, Usenet news, or any other Segovia service that is an obvious nuisance (such as "mail bombing" or falsifying authorship) or that would be unlawful in other contexts (for example, threats, harassment, defamation, obscenity, distribution or possession of child pornography, or software piracy) is prohibited.
• Maintaining an open mail relay and thus inviting senders of mass unsolicited commercial e-mail to exploit the server by using it for spamming.
• Falsifying addressing information or otherwise modifying headers to conceal the sender's or recipient's identity, for the purpose of circumventing this AUP. (This provision is not intended to disallow the use of aliases or anonymous remailers for any legitimate purpose.)
• Publishing a private e-mail message to third parties, by any means, without the express prior consent of the author.

9. Transmission, distribution or storage of any material in violation of any applicable law or regulation including, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws, is prohibited.

10. Using Segovia's facilities to engage in activities that violate the Acceptable Use policies of any other network access provider including sending unsolicited commercial e-mail through Segovia's facilities to the subscribers of any Internet or online service provider that disallows unsolicited commercial e-mail, is prohibited.